Checkout Refresh Notes
Checkout Changes
October 5, 2012 • Wireframe Review
- Add To Cart - ZIP Entry Storyboard
- Email harvest
- if we can't ship to the state, we message that "we cannot ship to [TEXAS] - please continue shopping; the items will be filtered to show only items that can be shipped to your state"
- we will not harvest the email via this dialog
- Inventory Check
- Need to message to user previously whether we have the quantity requested on the PDP
- if out of inventory before page renders, we won't show add to cart button, but if they were on the page when we ran out, we need to indicate they will not get the quantity requested
- View Cart
- "Accidental" Empty Cart
- if something gets sold out while sitting on a cart, we message the user differently in a dialog comparable to the Blank State dialog but explain the issue and give a button that takes the user to the Shop page.
- Shipping messaging
- reserve actual changes to shipping method and date-specific information for Shipping Method panel. Note below the main area that we allow selection of accelerated shipping method later on.
- Accordion
- one credit card only. if tries to add 2, we say, Are you sure you want to replace the current card?
- need company fields for both addresses
- address correction can break congruency
- Billing before shipping
Spec Review
September 19, 2012
- Cart - Signout currently clears cart
- Jack: this doesn't seem to be entirely necessary
- Cart will show upsell for a signed-in user
- Destination ZIP will be based on entry at ZIP Dialogue
- ZIP Entry Dialogue
- Will only show city if there is only one city in the ZIP
Accordion
- Billing Address
- explain what * is for
- address line 2
- date of birth
- Shipping
- Address line 2
- 2nd email address line
- we don't ship to a PO Box
- need to tell the user they need to have an adult to sign for the package - over-ride the shipping same as billing checkbox
- pick from list of shipping addresses
- Shipping Method
- show day and the date (Tue, Sept 19)
- gray out options that are not available
- promotional shipping - your promotion covers shipping
- show standard price with strike through and then show what they are paying for shipping
- "will arrive before Christmas" string
- Payment Method
- No credit card type
- CVV card
- gift card
- allow for multiple gift cards and a credit card
- able to check your gift card balance
- signed in, retain credit card
- pick from your credit cards
- Is this a gift?
- show To, From and Message first
- then checkbox to pay for card
- tell user that their message will print on the invoice
- ask for email for gift recipient - ask for twice
- 255 character message limit
- move this section above payment method
- able to print multiple greeting cards - ask for quantity
- Order Review
- Gift Card input needed
- not editable…must go to View Cart to change items in your cart
- Edit Cart button
- Checkout Progress
- Cart Summary - # of items and cart total
- not editable
- Flesh out confirmation page
Spec Review
September 12, 2012
- Verisign vs. Godaddy - what will we want to use?
- This will be messaged both in an FAQ as well as in the Checkout Flow
- Jack: what will the UX for this be?
- Sequence Map: - How will the user progress back to a late stage if they go back?
- Will this work with Brain Tree?
- Jack: remove quantity picker and make ZIP the only dialogue boxes
- Keep Blank State dialogue, but quantity of item will be chosen from PDP pages
- View Cart will be needs another column to show [$] x [#] Cost
- Jack: solve for ZIPs with multiple cities
- Also need to revisit Shipping Est - show est will be updated based on ZIP, other factors (?)
- location
- what else?
- Ian / Clare: - what else do we need to account for
- Jack: Need to note when there is a backorder
- Jack: Review all subtotal line items from Spec P.6
- cart subtotal, est. tax, discount, est. shipping cost, est. shipping cost discount, est. order total
- Jack: - Last-minute ZIP code changes will not result in pulling the item out of the cart
- There will be a message at the Billing & Shipping stage that will provide options:
- Pull it out and proceed (accept removal from cart)
- Change the ZIP again (back to shippable zone, presumably
- Jack: - Show more addresses and include a "Show More..." button for users
- Adult Signature Required will be important to include at various points:
- Appear on "Shipping address is the same as the billing address"
- Appear on {Add New Address}
- Other cases
- Jack: Account for various Error Messaging
- Place Order - Credit Card failure
- Compliance Failure - after shipping address entry or change
- Order Review - need to introduce this
Questions for Ian
- 1. Do we want to have an order review
- No, this will be the right rail on the Payment Info page.
- 2. where does upsell fit into this flow?
- After login, potentially not appearing in the Sequence Map (Progress Indicator)
- 3. where does shipping method fit into this flow? (Currently implemented on Upsell page)
A gallery of E-commerce sites: http://cartfrenzy.com/
Discuss with Craig
Questions
- What will be kept from style sheet
- How can we be responsive - scale from desktop to phone